Legal
Terms of service
What you can expect from us, and what we need from you to run a move properly.
Quotes and estimates
Quotes are prepared from the information you provide and, where possible, from a walk-through of your home. If the volume, access or services change before move day, the price may change — we will tell you before the work starts rather than after.
Scheduling
Booked dates are held for you and confirmed in writing. If you need to reschedule, tell us as early as you can so we can move your crew to another household. Weather, road closures or building restrictions can occasionally force a time change, and we will contact you straight away if that happens.
What we move
We provide residential moving services: household furniture, boxes, appliances and personal belongings. We do not provide commercial or office relocation. Hazardous materials, flammable liquids, firearms, perishable food, live plants where prohibited and items of exceptional value should not be included in a load unless agreed with the office in advance.
Access and preparation
Tell us about stairs, elevators, narrow doors, long carries, parking restrictions and building requirements when you book. Where a building requires a certificate of insurance or a reserved loading zone, we can supply the certificate and help you request the reservation.
Payment and claims
Payment terms are confirmed with your written estimate. If something is damaged in transit, tell us within the period stated on your paperwork so we can inspect it and resolve it directly.
Questions
Call (301) 800-8679 or email fptransport2017@gmail.com and we will walk you through anything here.